Digital Account Manager

As the digital account manager part of your role will focus on the success of clients through digital channels and campaigns. You will be tasked with growing accounts through the development of professional relationships.

To be successful for the role of digital account manager you must possess experience of digital marketing, preferably gained within a Marketing Agency environment, have excellent communication skills and digital marketing channels. This role is ideally for someone who lives in the Essex or Suffolk area and potentially working in London and keen to find a role closer to home and within a fantastic working environment.

The Role

  • Managing (and owning) senior client relationships.
  • Campaign and media planning.
  • Managing risk and opportunity.
  • Account performance, client relations and ongoing expansion of the account.
  • Presenting performance back to the client in review sessions.
  • The production of appropriate project or campaign documentation (terms and conditions, schedule of works, payment schedules, production schedules, meeting agendas and minutes as required).
  • Ensuring timesheet and other project or department reporting requirements are met.
  • Continually look at ways to improve customer satisfaction, communication, quality assurance and customer retention.
  • Attending Account Review meetings providing feedback on the opportunities and risks on their assigned accounts.
  • Updating the CRM to include the relevant sales information allowing the appropriate reports to be produced.
  • Attending pitches, client meetings and workshops as required.

The Person

  • Possess excellent communication and interpersonal skills.
  • Essential experience of Digital Marketing, gained in an agency environment.
  • Excellent organisational and time management skills.
  • Managed multiple campaigns successfully.
  • Proven experience in the production of both commercial and project documentation (terms and conditions, statements of work, schedule of works, project plans, meeting minutes, agendas, etc).

The Benefits

In return you’ll receive our great employee package including:

  • A competitive salary.
  • Private health care (after 6 months service).
  • 25 days holiday per annum.
  • Flexible start time (7:45am – 16:30pm or 8:45am – 17:30pm).
  • An early finish on Fridays – 15:30pm.
  • 3% contributory pension scheme.
  • Fantastic team environment.

And on the social side you can look forward to regular company-organised events.
If you are interested in this opportunity we’d love to hear from you. Please get in touch by emailing your CV to hr@coastdigital.co.uk

NO AGENCIES PLEASE.

Our great perks

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Company-contributed pension
video
Regular staff socials/cinema nights
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Flexible working and a 15:30 finish on Friday
money
Profit share scheme
car
Free parking
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Monthly peer award
airplane
25 days holiday and all bank holidays
childcare
Childcare vouchers
drink
Free soft drinks fridge and tea and coffee
microphone
Attendance at conferences and events
bicycle
Cycle to Work scheme
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Private medical insurance