E-learning tools based on user stakeholder requirements
Coast Digital set about researching stakeholder and user requirements. Using a series of workshops, interviews and questionnaires we observed how the users operated in their own environment. We found users attempting to undertake e-learning while they were working on hospital wards with constant interruption, in care homes, and in their own personal time. These people were time-limited with a challenging set of priorities that could easily divert them from the e-learning programme.
We injected excitement and made it relevant
To meet the goal we needed to excite and engage the users. We had to give them the ability to complete modules in stages – saving their progress and making it easy to return to when they had the opportunity to do so.
Using a series of workshops, interviews and questionnaires we observed how the users operated in their own environment.
Coast Digital’s team of experts took a very basic set of screens that featured dry questions and a series of ‘next’ buttons and wire-framed new ideas based on the user profiles we’d created in the research.
The solution included a wide range of interactive content, video, tests and quizzes.
A marked change in the user experience
At the official launch evening the feedback from NHS employees was impressive, with the majority regarding the platform as a great way to learn about dementia. Everyone agreed there was a marked change in the user experience.