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The affect of Google’s trademark change

From the 5 May Google will stop enforcing trademark protection on all searches in the UK and Ireland. This means that advertisers are no longer restricted from bidding on trademarked terms.

What does this mean to you?
If you currently own a trademarked term then you will be used to your ad sitting all by itself in a land free of all competitors. The bad news for you is that this won’t be the case for much longer. Once the policy change takes place, any tomdickorharry.com will be able to bid on your brand name and anything related.

You own the trademark…surely that means you can legally protect it?
Unfortunately not, UK law is not clear enough on whether bidding on a keyword in a search engine is infringing on the use of a trademark.

Yahoo were cleared on a trademark infringement case after ‘Mr Spicy’ tried to sue them for showing a competitors ad on this trademarked term .Yahoo argued that none of the competitors were bidding on the trademark, and their ads were matching on related terms such as ‘spicy’.

How will it affect your PPC campaign?
Well, costs for your brand-related ad groups will undoubtedly rise because your average CPC will increase. The increase will be relative to the amount of new competitors that appear, and I can imagine that this in turn, will be relative to the industry.

These ads will all be competing for your top spot, and they will be drawing visitors away from your site so you can expect lower click through rates and fewer clicks for a higher CPC. Sounding good so far?

How can I prepare for the change?
I would sign off some more budget for your brand campaign. You’re going to need it if you want to keep your ad on top of the competition!

You need to plaster your ad with your brand name. The competition still aren’t allowed to use your brand name in their ads, so the big bold words will separate you from them.

And if you’ve still got some budget left, why not set up a competitor bidding campaign? It’s a going to be a completely open market and if the competition bid on your brand, I wouldn’t show any remorse when bidding on theirs.

Google and the mystery of international SEO

This week in the Coast Digital office, over a myriad of cups of industrial strength coffee, we've been discussing and dissecting an increasingly common SEO scenario - how best to manage an online presence across multiple top level domains.

In this article, I'll try to uncover some truths and dispel some of the myths associated with obtaining SEO results, not only in the SERPS on Google.com, but for country-specific search too.

The problem
Take brand XYZ (fictional, for arguments sake – so don’t go searching), who have a website at XYZ.com, it's ranking nicely in Google for their pre-determined keywords, and has done so for quite some time. Business is booming, and XYZ have decided to branch out into the foreign – yet still Anglophone – market of New Zealand. To this end they have registered the domain XYZ.co.nz.

Our big question now rears its ugly head. How do XYZ ensure maximum SEO for their extra domain? And now that they are an international player how do they continue to appear to the widest, most relevant audience possible?

There are a number of technical points to bear in mind to continue getting the best from SEO at an international level. With these in place it’s possible to ensure a high profile in search across any number of new, international domains.

1. Server level redirects
It is possible to redirect one page to another using a 301 or 302 server redirect. A 301 will tell the search engines that a page has moved permanently. Many hosts provide a URL forwarding system which uses a 302 redirect - this tells search engines that the page has temporarily moved.

But some search engines struggle to cope with this redirection and go on to spread popularity between the old and new sites, rather than just indexing the new one. The 301 is the more favourable of the two from an SEO point of view, however, a redirect alone won’t guarantee a listing for the New Zealand domain XYZ.co.nz in local search.

2. Hosting location
For the best results from SEO for a new international domain, a widely-recognised approach is to choose a hosting solution located in the country you are targeting, in our hypothetical example, XYX.co.nz in New Zealand.

Google uses IP data to determine the geographic location of servers hosting all the websites it indexes. This means that it is possible to plan ahead, arrange hosting in the desired locale and reap the benefits.

But it is important to be aware that some hosts have offices in one country and hosting equipment and servers in another. This pitfall makes it easy to be misled, so it's wise to check before you sign up for a particular hosting solution.

Another important factor to remember is that the geographic location of the DNS record appears to carry a greater weighting then the actual location of the content host.

3. Link neighbourhood
Possibly the most crucial factor in getting listed in Google’s country-specific search results is developing a strong set of region-specific inbound links.

The number of these inbound links to the site will have a significant effect on the results in Google. In our example, a handful of inbound links from authoritative sites in New Zealand would have the effect of introducing the domain into the local search results pages.

Location-specific business directories are a very effective source for obtaining this type of link.

4. Duplicate or unique content
The debate around Google’s requirement for unique content to achieve good SERPs positions continues. In the case of brand XYZ there are many content options to consider – I’ll run through a few of the choices available:

  • Duplicate the home page from the .com site to the .co.nz, and refer ‘internal’ links to the .com site.
  • Duplicate the home page and any significant pages containing keywords from the .com to the .co.nz, and refer remaining internal links to the .com site.
  • Duplicate the whole site from the .com domain, so that it is mirrored on both servers.
    Rewrite content on the home page to make it unique to the locale in question, and redirect remaining links to the .com domain.
  • Rewrite content on the home page and any significant pages containing keywords from the .com and refer remaining internal links to the .com site.
  • Rewrite the entire site content to make it unique to the locale in question. Include local specific meta data, page titles, addresses, telephone numbers, spelling and colloquialisms.
  • Use the ‘NoFollow’ attribute on links to the .com site from the .co.nz site for any one of the aforementioned solutions.

Obviously there are a lot of possibilities – although not all of them are best practice. Ideally we would suggest rewriting the whole of a site's contents to target the specific locale, however, this is not a realistic option if we are talking about 2000+ pages of content.

One useful trick is to set the footer template to contain the address of (in the case of our example) the New Zealand office, which will display on every page. Essentially, the 'duplicate content penalty' isn't going to be too horrific where a website is duplicated in part on a different top level domain – essentially duplication on this level is quite a natural phenomenon, and should be handled with ease by Google.

5. Webmaster tools
It is possible to clarify any intentions by managing both domains in the same Google Webmaster Tools account, and using the tools available to specify each website's country targeting.

This relatively recent addition to the toolset provides the most straightforward method of informing Google of this scenario. The use of this feature, combined with careful hosting choices, localised inbound link acquisitions and unique content, should result in maximum visibility for the brand, locally and internationally.

Choosing an affiliate network

I realise since my last post that I’ve skipped one of the main tasks of getting your affiliate program started; choosing your network.

This is vastly important, and can make or break your program, so let’s take a step back and look at what you should ask yourself before starting.

Are you running the program for a well-known brand?

If your brand is well-known you have a big advantage. Having brand power should help your bartering chances with the network. If your logo improves their client list then they’ll happily lower their fees for you.

It will also make recruiting affiliates much easier. Affiliates will give prime spots on their sites to big brands as these will generate more commission for them based on brand awareness alone.

How much time can you spare for your program?

If you have the man-hours set aside for managing your program then this can save you money. Generally, the cheaper the network’s monthly fee the more work you have to do yourself. 

This doesn’t necessarily mean the cheaper networks should be overlooked though, as you’ll see further on in this post.

How much money can you spare for your program?

The best thing about affiliate programs is, for the most part, that you only pay out money when you make money. So it’s a win/win situation right?

Wrong. The network normally charges a set-up fee as well as a monthly service fee. If these are costing you more than the revenue you’re producing from the program then you’re in trouble.

Set-up fees can be more than £5,000 or less than £250. Monthly fees can range from less than £50 to more than £1,500. Keep in mind you get what you pay for. This is the reason you should consider the last question carefully. Don’t forget there will (almost) always be a commission override as well, which is normally 30%.

You must consider all the costs, set-up, monthly fees, commissions, and commission overrides and see how they fit with your model.

So which network is best for me?

There are loads to choose from, just weigh up your options.

If you’ve got a huge brand that does £1,000’s of online revenue every week then one of the bigger networks will be for you.

The big networks will often have a vertical market they are strong in, for example Tradedoubler for retail, and OMG for finance. Ask the network to profile their existing clients and ask them what experience they’ve had with programs similar to yours.

If you’ve got the time to spend promoting your program, and recruiting affiliates etc, then try a more do-it-yourself network with cheaper fees. When I say do-it-yourself, I mean you may pay less for a lower level of account management, and as such you have to do more of the leg work yourself.

The smaller networks include Affiliate Future, Paid on Results, NetKlix, Silvertap and Webgains.

If you’re still not sure which network is for you, then the best thing to do is to ask affiliates/merchants on the A4U forum. They will give you answers from experiences they have had.

The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of Coastdigital Limited in any way