marketing you can measure

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Using goals in Google analytics

Websites aren't just brochures. They should have calls-to-actions and goals. In my opinion, there’s little point in developing a web presence with no clear measure of success. Some will argue that recording an increase in the number of visitors to your website is a success, but in my book success isn’t achieved until your visitors fulfil a goal.

If you are looking to measure the fulfilment of particular goals on your website then Google Analytics is a good place to start. Google's products are free, but remember, Google is collecting data on your website and its visitors – and this data is Google's, not yours.

Google Analytics is the perfect tool for looking at your website’s conversion performance. But straight out-of-the-box it doesn’t track conversion performance (or goals as Google calls conversions). The good news though is it doesn't take much effort to set up and apply goals.

And Google Analytics doesn’t require additional work on a website's code, as goals are managed at Google's end, within the analytics product. Once the Google tracking score is in place you can report on which marketing channels are delivering conversions or goal events.

Google tracks conversion events by counting the number of times a visitor reaches a particular page on your website. Pages like contact us, download a file or a purchase thank-you page, are all good web pages to track in terms of overall goals for the website.

Increased complexity - goal funnels
Goal funnels offer the next step in terms of analysis. Rather than simply recording whether an event occurs, a funnel provides you with an opportunity to track a defined path through your website.

For instance, if a user purchases a product from your website - the end goal - they’re likely to follow a purchase sequence - select a product, enter personal details, address and credit card details.

Google Analytics shows where users enter into and drop out of this purchase sequence. It will tell you - in both absolute and percentage terms - how many customers complete each stage of the transaction. The goal funnel provides a useful illustration and overview of the process.

Ensure accurate reporting: use Google Analytics handy filters
It’s worth using the handy little filters in Google Analytics to ensure you aren’t diluting your results. Using filters should be self-explanatory but in effect what they do is remove your own data (internal activity) from the Google tracking files so you get a better idea of what your real visitors are looking at.

A good example to consider is where a company’s website homepage has been set up by their IT department as the default browser page for the entire business. In this instance unless internal activity is excluded Google Analytics will show over-inflated figures for the homepage and probably an unusually high bounce rate too.

Exclude all traffic from a domain
This filter helps you remove the traffic information from a particular domain (or domains if you add multiple filters). This is perfect for removing staff or web agency interactions from analytics data for your website. Otherwise your own data will inflate site visitor numbers or skew results in terms of what visitors are looking at. By using this filter Google Analytics will only track the activity of external website users.
 
Exclude all traffic from an IP address
As above - this filter allows you to remove certain IP numbers or IP ranges from your statistics. A practical example of where this might be helpful is if you want to exclude internal monitoring systems which may be indexing content or checking that the website is up and running.

Include only traffic to a subdirectory
Perfect for breaking your website statistics into smaller, component parts. For example, if your website has a 'consumer' section, a 'media centre' and an 'investor relations' section you may require separate reporting for the business owners or departments interested in the performance of these discrete sections of the website.

Read more about Google Analytics and Coast Digital's consulting services at our our web traffic analysis page.

Google website optimiser: manage PPC effectively

The PPC management team at Coast Digital continually look for ways to develop conversion rates in our AdWords campaigns and Google Website Optimiser is a tool we use to help us achieve great results.

If you are unfamiliar with this addition to Google AdWords you can find a link to it in the header of the AdWords campaign management banner. Set-up is relatively easy and I personally like the prompts which test the code is installed correctly.

To get the best out of Google Website Optimiser I recommend you apply the following points to your PPC landing pages:

  • Use a simple, templated structure which enables easy swapping out of headings and other elements
  • Clearly define a list of USP’s to test
  • Make sure all sign-ups / purchase call-outs are clear to see
  • Don’t overload the landing page with content – keep it crisp, clear and concise

Once the script is installed correctly on the landing and succeeding pages I recommend leaving the optimiser to run for at least 3-5 days, this will give the system enough time to collect data and display findings.

Below is an example of an account where Coast Digital managed 4 variations of landing page elements within Google Website Optimiser to improve the conversion rate:

What do these figures tell us?

In this example in particular it is clear that Combination 2 has delivered the highest conversion rate. Next steps are to take the constituent elements of Combination 2 and apply them to the landing page as a permanent fixture – and then look to test other elements of the page.

Overall I would say that Google Website Optimiser can offer as much insight as Google Analytics; its delivery is clear and simply linked from within Google AdWords.

To get the best out of Google Website Optimiser, Coast Digital recommend split testing at least 2 different landing page elements. In doing so you are continually refining the quality of your AdWords traffic; the better the quality the more likely it is to convert.

Google AdWords will reward your campaign with traffic at a cheaper cost when you focus on quality – and Google Website Optimiser can help you achieve this.

Top 5 basic SEO tips

Here are my top 5 basic SEO tips to help your website perform better in the search engines and to help you improve on your current high position in the search results.

1) Content
2) Links – deep links
3) Domain names and file names
4) Tags – Meta, H1, Alt
5) Tracking – Webmaster tools and analytics

1) Content

Everyone should know by now that good quality content is essential to gain a high position in the search results. Ideally all content should be unique; not stuffed with keywords; and written for the user and not the search engine.

An easy way to find out if your content is unique is to do a search in Google using some of your content. If you put the search in inverted commas (“your content”) Google will return the websites it has indexed with the same content.

As for keyword stuffing there are plenty of tools out there that will show you the percentage of keywords on your page, you should aim for no more than 8%.

2) Links

Link building is still one of the most important aspects of SEO, as the number of backlinks you have is an indication of the popularity or importance of your website.

It’s important to remember that the best backlinks will be from sites that have relevant information about what your site is about, the more relevant the better as Google rates this very highly.

For example, there’s not much point in linking to a site about a local football team from a hair and beauty site. In an ideal world the links you get will be from similar or complementary sites. When looking for backlinks, searching for sites that appear for keywords you want is a good starting point.

But where should the backlinks point to? The answer is the most relevant pages on your site; you should put as much focus on deep-linking to good quality pages within your site as you do on your homepage links.

3) Domain names and file names

There’s lots of scope for SEO around URLs. Google guidelines suggest that you build a brand, but nevertheless keyword rich domains do well in search for the keywords in the domain name… if the SEO is done right.

As for file names they should be based around the top level keywords for that page, there’s no reason to give pages or files random names. If a page is based around keyword content, then the filename should contain that keyword.

For example, a page that has content about blue widgets should use the file name: ../blue-widgets.htm. This is one way of telling the search engine that this page is about blue widgets. One point I will make here is you should try to use hyphens in filenames; it’s well documented that this is best practice.

4) Tags – Meta, H1, Alt

There are certain tags you should be using to full effect as part of your on-page SEO; these include META tags (Title, Description and Keywords), the H1, H2 and H3 tags and Image Alt tags.


META Tags (Title, Description and Keywords)

Title tag should be descriptive, and contain your most important keyword/keyword phrase for that page/content (max 80 characters).

Description tag allows you to control the depiction of your page as some search engines use this text below your title in the search results. The text used should be persuasive and to-the-point to attract users, but also contain keywords relevant to page content (between 150 and 200 characters).

Keywords tag as the name suggests, this tag should contain keywords and keyword phrases relevant to the page content. But try not to include the same word more than 7 times as this can be seen as spammy (max 20 keywords/phrases).


H1, H2, H3 tags

Unlike META tags, these sit in the main body of content on your site and function as level headings for documents, with H1 being the top level, working down to H6 as the lowest level heading or sub heading for content.


So how do you use the H tag? In terms of SEO generally we would recommend that the title of the page is replicated in the H1 tag, then use variations or extended longtail search keywords in the rest of the H tags you use on your page. Normally we only use H1, H2 and H3.

Alt text

As highlighted in a previous post Image alt text in search engine optimisation Alt text is an important tag for image search, but can also provide on-page SEO content delivering useful information to search engines.

5) Tracking

Tracking and stats should form a big part of your SEO as you need to know who is backlinking to you; where traffic is coming from; what keywords people are using; and most importantly your conversion rate.

Google has some great free software; web-based Google Analytics gives you great tracking and stats information you can plug into your current Adwords PPC account.

Also an absolute must is Google Webmaster Tools, which allows you to make your site more Google-friendly; upload sitemaps; get Google’s view of your site; and find out about any potential problems.

To conclude, there are many things that influence SEO, but if you get the basics right you have a much greater chance of achieving a high position in the search results. But always keep in mind you should try to produce a website aimed at users, which gives the best user experience, rather than just attempt to influence search engines and their spiders. This approach always delivers the best results.

Optimisation means more than SEO

If I speak about “optimisation” people naturally assume I am talking about the practice of search engine optimisation, or “SEO” as it’s otherwise known. But optimisation should mean a whole lot more than just SEO.  

When considering the optimisation of your website you need to consider not only how search engines will see it but also how people will use it. So here is a quick guide to help you optimise for all of your web marketing, not just your search engine results!

Optimise the user experience

All too often I see companies’ spending money on internet advertising and search engine marketing when their websites offer a poor user experience. There is little point in driving traffic to a website if it fails to engage, or even worse, offers a confusing user experience. Generally speaking people prefer simple websites with clear, uncluttered screens and logical site navigation. So the message is “keep it simple”.

Optimise your landing pages

If you are considering running an online advertising campaign then you should review your campaign landing pages. These are the pages people will hit when they click through to your website. The more targeted the landing pages, the better the response rates and the more successful the campaign. So optimise your campaign landing pages and make sure there is a clear “call to action”.

Optimise your logistics

If you are launching a web marketing campaign then you will need to ensure the order fulfilment process is smooth and trouble free. Too many companies launch online marketing campaigns without considering the logistical issues of order fulfilment. Take time to carefully plan your logistics, paying particular attention to ensuring you have sufficient stock and dedicated resources to handle fulfilment, returns and customer services.
 
Optimise your relationship marketing

It can cost a lot of money to acquire every new customer online. So you need to make sure you put a strategy in place to communicate with your customers on a regular basis, in order to help retain them.

Communication should be personalised wherever possible and based on your users’ specified areas of interest. Implement data capture and personalisation techniques via your website and start to build “relationships” with your customers online. Use email newsletters to keep them informed and questionnaires to capture feedback and new ideas. 

Optimise your results

So now you have a great website that’s working well for your business. Don’t forget to use an analytics package to further optimise your campaigns. Analytics isn’t just about how many hits or visits you’re getting. You can use an analytics package to see where visitors are dropping off your website and gain insight into user behaviour. Take the findings and use them to make your website even better!

Optimise for search engines

Of course it goes without saying that you also need to optimise your website for search engines – both for paid and natural search. A good SEO agency can assist in getting you to the top of the search engine results pages and can also advise on set up and management of pay per click campaigns. 

Overall optimisation

I believe it’s important to take a holistic approach to optimisation. This approach will yield significant benefits, which as we’ve seen, involves much more than just optimising for your position in the search engine listings. The best method to ensure overall and powerful optimisation is by working with an agency which can advise on a whole range of online issues, both commercial and technical.

The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of Coastdigital Limited in any way