marketing you can measure

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Writing for the web: usability top tips

Last week I attended Usability Week 2008 in London. For those who don’t know Usability Week marked the London-leg of a ‘world tour’ by the Nielsen Norman Group – the usability experts. The tour also takes in San Francisco, New York, and Melbourne, so I felt quite privileged.

I went to an all-day session on writing for the web, here’s a round up of some of the points covered*:

  • Web users are goal-driven; they aren’t reading for pleasure. So don’t waste their time.
  • Users read 25% slower from computer screens than from paper.
  • 79% scan rather than read word-for-word.
  • Users rarely read whole passages. Their eyes track across pages in an F-pattern.
  • It’s important to create an effective visual hierarchy with descriptive headlines, using headings and links to create road signs.
  • For emails; users scan text, mostly skipping the intro, and spend an average time per newsletter of 51 seconds.
  • Write for the most frequent visitor type – but ensure that new users are accommodated.
  • Writing for a lower comprehension level helps everyone – but there’s no need to ‘talk down’, just simplify.
  • The optimum reading level or age to aim for is 13-14 years old (12 years for a homepage and overviews).
  • Write for fast comprehension, using simple language and chunk content into concepts.
  • Non-descriptive links are useless, such as ‘click here’. Links that are blue and underlined are the most recognised.
  • Links and URLs should be descriptive and identify the content they link to.
  • Write to be printed; ensure printouts contain all relevant info, company name, contact details, URL etc.
  • If you’re repurposing offline content – cut it by 50%.

*Source: Nielsen Norman Group.

The Google peek-a-boo effect

This is something I’ve noticed over the past month and have finally found that someone has given it a name.

So what is the Google peek-a-boo effect? It’s where new, targeted keywords appear occasionally in the top 5 for a search, then you search again and they’re gone. I’ve seen it in relation to a few of our clients recently.

Now-you-see-me. Now-you-don't.

Initially I thought it was something to do with Google Data Centres, (Google works its data from many different data centres, each with their own IP address which can be viewed. This is where the original ‘Google Dance’ could be watched – basically you could watch the search engine results pages (SERPs) from many data centres and tell what was going to happen with your sites) but after checking a few I was seeing the same – now you see me, now you don’t – peek-a-boo effect.

Changes to the Google algorithm?

From what I’ve been reading over the past week other SEO agency staff are seeing the same. The current thinking is that Google is increasing the level of machine-learning in its algorithm by rapidly changing SERPs to test the performance of new or better performing sites (those with more inbound links, more traffic or new content etc.).

Other thinking is that it’s a randomization algorithm, where the top positions are locked while others below are in a constant flux. This is something I’ve noticed on the keywords I watch.

Some say this is just the natural progression with a new site, which could be true... But at least two of the sites I work with are long-established, but we are re-targeting keywords and not adding new areas or pages.

Why?

So why would Google do this in the live SERPs? In my eyes they are bringing new or refreshed sites and content into the SERPs to test them, to see how they perform before actually adding them into the SERPS properly.

But I must say I’m not seeing this across all the keywords I’m watching. And for sites/pages that are affected by Google peek-a-boo the traffic figures are fairly low, all things considered.

Please do leave any comments or questions you have about this topic and I will answer them and add to the topic as I gain more information.

10 key reasons to introduce a corporate blog

"We've already got a website, so why do we need a blog too?"

It’s becoming increasingly important to represent your brand or business with a blog in corporate cyberspace today. There are a number of benefits to be had from embracing the technology, some more obvious than others.

Here’s my ‘top ten’ list of why it's crucial to consider a blog for your business – if you haven't done so already. If you have – congratulations – read on to make sure you’re making the most of one of the ‘hottest’ digital marketing trends of the past few years.

1) Personify your business – lose that 'faceless' corporate image and present a softer, more accessible side. With a blog you'll ensure that visitors to your site see there are real people behind that snazzy business branding.

2) Manipulate publicity and press – use your blog as an outlet for comment and retaliation to press, both good and bad. Turn negative publicity on its head, use it as a point for discussion and benefit from extra, relevant site content and visitor interaction. They do say that ‘all publicity is good publicity’ after all.

3) Low cost, instant publishing – add new content quickly and easily at a fraction of the cost of traditional media. You don’t even have to get your web design team or agency involved. With a blog you can post straight from your desktop in no time. Respond immediately to breaking news and current affairs and get people talking.

4) Build brand buzz – get people interested in what you’re doing as a business. How can you expect people to be excited about what you do, unless you show it?

5) Sell indirectly – benefit from an extra channel for sales. There’s no need to force sales, a blog offers the opportunity to ease potential customers into position in their own time, without the need for the traditional ‘hard sell’.

6) Become a household name – subscribers to your blog can see your posts each time you update when they check their RSS reader or blog syndication application, like Google Reader or Yahoo’s Pipes. The more interesting and relevant the content, the more exposure your brand will gain. And if you become an authority in a field i.e. with an opinion that people respect and trust, this exposure can increase greatly.

7) Breathe new life into press releases – historically these would go out by email or newswire, perhaps to catch a 9am inbox-scan with hazy eyes, only to never be looked at again. Conversely presenting press releases in a blog allows your site to benefit from fresh content which will be indexed by the search engines.

8) Create link bait – one well-constructed, thought-provoking blog post might be deemed interesting enough to be picked up and made 'hot' by one of the major social bookmarking sites like Delicious, Technorati, Stumbleupon or Digg. What better way to market your brand than capitalise on the ‘viral effect’ and let other people do it for you?

9) Marketing you can measure – visits, traffic sources and comment frequency can all be measured, compared and analysed. Historically it’s been difficult to measure the "buzz" about a brand or product, the traditional method in printed media uses the concept of 'column inches'. Analytics packages and modern blogging platforms allow for a complete breakdown of visits, visitor activity and page popularity.

10) Understand your customers – what better way to find out how existing and potential customers feel about what you’re doing, how you’re doing it and any changes you’re making, than through informal discussion online? Spark a debate and learn what you can do to make the experience more satisfying.

The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of Coastdigital Limited in any way