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SEO guarantees and what to trust

Guarantee: a promise or assurance, esp. one in writing, that something is of specified quality, content, benefit, etc., or that it will perform satisfactorily for a given length of time. (source: www.dictionary.com)

99% of webmasters will have seen an email from a company saying that they can guarantee top positions in search results for your site.

Guaranteeing is something that happens across not only the search market but pretty much anywhere, with regard to any service. You can get a 12-month guarantee on your new washing machine, you can get guaranteed unlimited bandwidth on your broadband, but can there be any real guarantees on the results of search engine optimisation?

What types of guarantee are there?

I’ve seen my fair share of guarantees recently and here are just a few:

“We guarantee you top 20 positions for 80% of your chosen keywords”

“We guarantee you top positions in Google, Yahoo and MSN in less than 48 hours”

And my personal favourite so far:

“Your primary targeted phrase will appear on the first page of one or more of the major search engines. You will attain a minimum of 3 top 10 rankings on the major search engines across all of your selected keyword phrases. You will attain a minimum of 5 top 20 rankings on the major search engines across all of your targeted keyword phrases.”

The above guarantee is more confusing than assuring.

So when can I expect to see my rankings?

Good question, and surprisingly the answer doesn’t appear in any of these guarantees. So you could be waiting months, or even years for your chosen keywords to appear in the top results. Is this a guarantee worth having?

You’ll also notice that none of the above guarantees offer any mention of how long your site will stay in its top position. What if Google changes its ranking algorithm and your site drops out of its guaranteed position? Again this isn’t touched on.

My site is/was banned in Google. Can you really guarantee my site results?

No, is the simple answer. If a domain is banned from Google, or has been banned in the past, removing that tarnished reputation can take years. You may even be better off starting afresh.

How is it possible to get my site first page positions in less than 48 hours?

In terms of SEO, it’s (near) impossible. This is the sort of guarantee where the fine print is used to deceive the customer. When someone offers first page positions that quickly, the chances are they will run a paid search campaign for you instead, which may place your ad on the first page for your chosen keywords. The search engines will charge per click for this, so you can be sure your fees to the person who gave you this guarantee will easily cover those costs.

This sort of guarantee is nothing more than a deception and should be avoided at all costs. 

Do any of these guarantees mean anything at all?

Once you’ve trawled through the fine print, picked through the legalities and realised what these guarantees actually mean, no, is the answer. You are guaranteed to get some of your search terms in the top results of a main search engine in the next however many years... That’s not a guarantee I would be happy with. How can anyone guarantee something they aren’t in complete control over?

A washing machine manufacturer gives you a 12 month guarantee, but also has no control over whether it breaks down or not; however, they do have control over fixing the problem if a breakdown occurs. You don’t have that sort of control over the SERPs.

For SEO, a guarantee is a sales gimmick, nothing more than an attempt to get you to sign one SEO firm over the next best SEO firm.

OK. So what guarantees should I look for?

Any guarantee of keyword positions should be taken with a pinch of salt. This is controlled by Google’s algorithm and no one else. Sure you can influence these results, but you can’t guarantee them in a set time period.

An SEO guarantee shouldn’t be a gimmick; it should be an achievable goal that will help to improve the rankings of your website. For example, why not agree with; to submit to 20 related directories by a deadline, or supply X pages of targeted content by a deadline? These guarantees can be achieved, and will still help your search results.

Be very careful when looking for SEO. Don’t be deceived by false guarantees or small print. A good SEO firm will be able to show you plenty of proof of their past efforts. They should offer complete transparency and help you learn along the way. It’s not a dark art so should not be treated as top secret.

Google to drop PageRank from toolbar?

 

In recent discussion in SEO forums there are rumours of Google dropping the PageRank tool from its toolbar.

As highlighted originally on http://www.searchenginejournal.com/goodbye-google-pagerank/5465/ Google PageRank's future is definitely under the microscope.

The main reason Google are considering chopping the PageRank tool appears to be due to the incentive it presents to trade links with high ranking websites.

Removing the Google PageRank will inevitably hide one of the indicators of Google’s perception of a particular website and its potential strength in the SERPs.

There are many search marketers who are not guided by PageRank due to its average 3-month-old data; but some may be disappointed to see it go and the prospect of no longer seeing a full green bar.

Two sides to every story

The emergence of web 2.0 has become a vital part of our everyday lives; allowing consumers to become reporters, publishers, and journalists; bringing opinions together for the benefit of fellow online readers.

This week I was interested to learn that new consumer website www.sutori.co.uk has launched an online community allowing consumers to share experiences of products and services, offering a real-time barometer of attitudes towards companies and brands.

In turn, the community also allows brands to voice their own feedback and engage in conversation with their customers. The transparency of this site is a fantastic way of uniting brands and consumers, enabling them to exchange points of view and encouraging conversation.

Consumers now have the opportunity to influence each other in the context of their experience of products and brands. The online community at Sutori enables brand perceptions to be influenced by the many, rather than by the narrower experience of a very few.

I think it’s great that customers have a voice online. But it’s equally important for organizations to have the opportunity to respond and listen to what their customers have to say. It’s good to hear both sides of the story.

Google introduces video ads to YouTube

Google has announced that it has started showing video ads while you’re watching videos on YouTube. The ads will be shown 15 seconds into the video you are watching but will only fill 20% of the screen. If after 10 seconds you haven’t clicked the ad, it will disappear.

Google are obviously realising the potential revenues they are missing out on, and projections suggest that these videos ads could generate $4.3bn dollars for Google in the US alone by 2011. That’s not bad, for a site that had no proven revenue model and was bought by Google for $1.65bn!

The only question is, how frustrating are these ads going to be? We all find TV ads annoying, and they don’t appear in the corner of the screen, distracting you from what you’re watching. I guess we’ll have to wait and see!

UK SEO spend set to surpass PPC this year

Anyone who works in search marketing will tell you that UK companies spend a vast amount of money on pay per click (PPC) every year due to the clearly measurable ROI and market coverage.

However, according to e-consultancy spending on search engine optimisation (SEO) will surpass paid search this year in the UK. Although SEO and PPC are set to grow by more than 50%, it seems that people are concerned with click fraud and keyword inflation. As a result this is driving more people toward organic search according to e-consultancy's 'Search Engine Marketing - A Buyer's Guide' report.

Although SEO is more complex and tends to cost more up front than paid search, it nearly always proves more cost-effective in the long term. This once again reminds us of the importance of targeting both PPC and SEO in our online marketing strategy and not putting all our eggs in one basket.

Industry best practice for search marketing

Search engine marketing is set to increase by 65% this year in Europe, with over €1.4bn being spent on paid search and search engine optimisation.

With the search market growing at such a rate it’s important that we set an industry standard. The Internet Advertising Bureau (IAB) have partnered with the Direct Marketing Association (DMA) to put a Search Marketing Charter in place, which will eventually lead to a set of best practice search marketing guidelines.

Personally I welcome the move; in fact I would have expected it to happen sooner. Producing an industry standard guide will do no end of good for the market.

But with the market moving and changing as it does, keeping the best practice guidelines up-to-date will be another challenge altogether.

The battle of the social networks

The past six months has seen a phenomenal growth in social networking. This latest craze is huge. It’s being talked about in the media, amongst friends and family, work colleagues, as a part of everyday conversation. It’s become an extension of the real world. It’s certainly part of my world!

The latest headlines to hit the media this week reported that Bebo have hit the top spot, attracting a phenomenal 10.6 million unique visitors from within the UK in July. This was closely followed by rival, MySpace, which enjoyed a 25 percent increase in traffic, reaching 10.1 million unique visitors. But the fastest growing social networking website, Facebook, has grown 366 percent since the start of the year to attract an audience of 7.6 million unique visitors in July 2007.

Facebook has also very cleverly taken a leap into the mobile web and joined iPhone by creating a new Facebook mobile site for them. iPhone hasn't even been out for two months yet, but it has already changed the way people think about the mobile web.

I’m pretty confident by the end of this year Facebook will knock Bebo off the top spot…. Watch this space!

BBC takes up social bookmarking

After browsing a few articles on the BBC this morning, I spotted a new addition to the main template: 

A Bookmark With: field is now in place on every single article on the BBC’s website giving users the choice to bookmark each article at Delicious, Digg, Reddit, Facebook and StumbleUpon.

This is a good move by the BBC and will undoubtedly help get their articles more exposure across the web. Not only socially, but the back links generated from these social sites will also provide a great boost for popular articles in the natural search results as well.

The social marketing scene has really gone into hyper speed over the last few months, and with a huge web presence like the BBC picking up on the buzz, we can be pretty sure it’s here to stay.

Choose the right hat for SEO - white, black or grey?

For all that’s good and pure in SEO you have the white hat, for those who look towards the dark side there is the black hat. For everything else that’s uncertain it’s the grey hat.

There’s no doubt that performing search engine optimisation on a website can raise lots of questions and doubts as to what is best for the brand and for delivering results.

When dealing with brands and SEO, the choices are limited as to what can be performed on and off-site. The well-documented BMW saga obviously delivered a glaring example of black hat and a consequent big no-no from Google.

Black hat or unethical SEO practice is frequently profiled and dissected in SEO forums so there really is no excuse for an SEO'er to use it and not be aware of the damage it can cause to a domain.

The majority of SEO strategies involve common sense; delivering content people and search engines will love. Search engines essentially read content as any normal person would, so if you are cramming keywords into a footer, or redirecting via a keyword-stuffed page, you should ask yourself would I want to read that? The robots and spiders of the search engine world certainly won’t, and will eventually reward right from wrong.

So, having chosen to use good SEO practice, you find your domain tearing up the natural listings. You think great; all my good work is finally paying off. Then one day your ranking starts to slip. This is the point where grey hat practices may start to creep in. As any good SEO'er would, you care about the domain and achieving results. You may consider using the odd redirect here, or more keyword stuffing there, and before you know it you’re walking about with the grey hat on. The grey hat opens doors to many more SEO options, but common sense prevails in most cases.

This only leaves the white hat. White hat SEO is focused on delivering the right message to the search engines. But with most online brands it can be hard to deliver targeted content to the end user; this is where logical thinking should come into play.

SEO shouldn't be a case of delivering 20 similar pages about one keyword topic. If you are on page one for a competitive term then Google and the other search engines will have placed you there for a reason. The reason, in most cases, is that you are delivering relevant content that users want to read.

Three or four years ago search engines would rank your site based on frequency of keyword, among other factors. Today the clear focus on is on content relevancy. Continually focusing on the end user will make sure you are wearing the right hat for SEO.

Top tips for media buying on social websites

The issue of online advertising appearing alongside inappropriate material isn’t about to go away. The web, by its very nature, is dynamic and ever-changing. Ads are served into a web page in real-time so there is no easy way to editorially control how a page will look once it is generated, as has recently been the case with Facebook.

1. Buyers beware - know what you are getting into

When buying online media on behalf of advertisers both you and they need to be aware of where advertising could show. Media planners and their clients need to be clear that ‘run of site’ or ‘run of network’ media placements, while often cheaper, could result in adverts appearing anywhere on a website.

2. You get what you pay for

If an advertiser has concerns over where adverts display then their campaign plan should state that their advertising should only appear on certain areas of a website.

This will almost definitely result in the advertiser receiving less ad views for their money – not so good for branding campaigns – but, with the reassurance of knowing within which channels of a website their adverts will appear. Unfortunately they will still not know the exact content of those channels.
 
3. Read and question the Terms and Conditions

When placing advertising ask the sales team: "How is your content controlled?" and "How do you ensure my adverts will not be displayed alongside drugs, violence, pornographic etc content?" 

The sales representative should be able to give you a clear statement on how content is moderated as part of their terms and conditions. If they have no such mechanism, negotiate, if they do, get your requirements added to the media placement contract.

By their very nature social media websites rely on user generated content (UGC). But the terms and conditions of a website's usage should stipulate what content can and can't be generated and shown on a UGC website.

On social media websites – where users generate the content – the users need to be trusted and given authority to flag content as 'adult', 'indecent' or 'inappropriate.'

UGC websites are reliant on advertising revenue – as such they need to take steps to re-assure advertisers that their content is legal and they have control mechanisms in place. If an advertiser's trust is broken this will seriously hamper a major revenue stream.

4. Contextual advertising

Contextual advertising solutions are a step forward; with analysis of web pages to select adverts to display based on the copy used. Advertisers should be able to add negative keywords to campaigns to limit where their ads display.

Another solution is advertising on websites where the content is subject to control, with flagging of pages possibly containing illicit material. Where necessary, advertising should cease to be shown on webpages flagged as containing inappropriate content, or on pages that have been submitted for editorial (flagged as potentially containing inappopriate content) review by the UGC community.

UK advertisers pull out of Facebook

The latest controversy over the use of social media for advertising purposes has focused on Facebook. The news media has jumped all over the story, perhaps because recognition of the social networking site has now leapt far beyond the confines of the internet.

The story – that companies such as Virgin Media have been paying to advertise on web pages promoting the BNP – comes at a time when marketers are scrambling to harness the huge potential of social media, with study after study revealing how budget is being pumped into this area.

The current storm raises a host of issues but I believe above all offers a great opportunity for brands, advertisers, social networks and their users, to learn.

Context has always been a key factor for advertisers. The current situation has drawn attention again to the difficult question of the most effective way to utilise social media for advertising and brand building. As the NMA, who broke the story, pointed out: "On the internet you often have little control of where your ads are shown. That’s now been highlighted by the unwitting association of some of the UK’s favourite brands with a highly controversial political cause."

The advertisers who have withdrawn their advertising – Vodafone, the COI, and First Direct – have all stated that their brand values have been contravened by appearing alongside offensive material. As Virgin Media states they have a duty to their consumers to advertise in a responsible way.

All of the above highlights the need for advertisers and media buying agencies to develop a greater understanding of the medium. With the continual proliferation of user generated content it is difficult to restrict ads to pages with neutral content. As e-consultancy states perhaps it is time for a rethink among media buyers. Advertising online can be cost-effective, but agencies need to ensure clients are aware of the potential pitfalls.  Advertisers should recognise that cheaper advertising can result in poorer targeting, which has been the case with Facebook.

It’s been speculated that the brand advertising on the BNP Facebook pages arose from advertisers purchasing ‘blind’ or across the run of the network – ads appearing on randomly chosen pages – with the perhaps inevitable results which have attracted so much attention.

This is a serious issue for Facebook, who have reportedly doubled their advertising rates since February this year for a 3 month placement. But it also draws attention to the fact that for now advertising on social networking sites remains a riskier proposition than in traditional media. And regulating online content will continue to be a contentious issue.

A new model will emerge over time, one that ensures advertisers concerns are recognised. It is important that agencies ensure their clients are briefed on the opportunities together with the attendant risks.

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The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of Coastdigital Limited in any way